Policy

Refund & Dispute Policy

Sewead operates a 7-day dispute window from delivery for valid claims. This is not an open returns policy.

Last updated: May 2026

The 7-Day Dispute Window

You have 7 calendar days from the courier-reported delivery date to raise a dispute. Disputes raised after this window will not be eligible, except at Sewead's sole discretion.

Valid Dispute Reasons

Disputes are accepted for the following reasons only:

▸Item arrived damaged or broken during transit
▸Item is defective or does not function as described
▸Wrong item received
▸Item is missing from the package
▸Package arrived visibly tampered with
▸Product is materially misrepresented compared to listing

Not eligible: Change of mind, personal preference, or dislike of aesthetics for items accurately represented in the listing.

Unboxing Video Requirement

Sewead strongly recommends an unboxing video to support disputes. The video must show:

▸The package as received, visibly sealed
▸The shipping label (if visible)
▸Complete unboxing process without cuts
▸Item condition at time of opening

If no unboxing video is available, Sewead may request alternate proof. Claims where the issue cannot be reasonably verified may be declined.

When You Can Raise a Dispute

Before Shipment

You may request cancellation before dispatch. Contact [email protected] with your order ID. Pre-shipment cancellations are generally processed without deductions.

In Transit

Cancellation once in transit is not guaranteed. Logistics or RTO costs may be deducted.

After Delivery

Raise a dispute within 7 days of delivery. Submit proof through the app or by emailing [email protected].

Bespoke and Custom Orders

Bespoke items are generally not returnable for change of mind. Disputes are accepted if the item is defective, wrong, unsafe, or materially different from the agreed specification.

How Disputes Are Reviewed

▸Both buyer and seller are given an opportunity to submit proof.
▸Sewead admin reviews all available evidence before deciding.
▸Sewead's decision on disputes and refunds is final.

Refund Processing

▸Refunds are processed through Razorpay to the original payment method where possible.
▸Refund timelines are typically 5-10 business days after approval.
▸For in-transit cancellations, logistics costs may be deducted.

How to Raise a Dispute

Raise disputes, refund requests, or return-related issues within the 7-day window through the app (Order Details) or by emailing [email protected]. Include your order ID, registered email, unboxing video or photos, and a short description of the issue.

For general account help or non-dispute support, you may also contact [email protected].